Privacy Policy for Sam & Shri Enterprises

At Sam & Shri Enterprises, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, products, or website.

By using our services, purchasing our products, or accessing our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information

    : Name, email address, phone number, billing and shipping addresses, and other contact information when you make a purchase, request a service, or contact us for support.
  • Payment Information: Credit card or payment method details, although we do not store this information directly (payments are processed securely through third-party payment processors).
  • Device and Usage Information: Information about your device (e.g., IP address, browser type, and operating system) when you visit our website or interact with our online services.
  • CCTV Footage: Surveillance footage recorded by our CCTV systems (if applicable) is collected as part of our services. This footage is stored securely and may be accessed by authorized personnel for maintenance or troubleshooting purposes only.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders for products and services.
  • To contact you regarding your account, service requests, or product updates.
  • To improve and personalize your experience with our website, products, and services.
  • To provide customer support and respond to your inquiries.
  • To maintain and improve the performance of our CCTV systems and related services.
  • To send you promotional material, newsletters, or other communications with your consent (you may opt out at any time).

3. How We Protect Your Information

We take appropriate security measures to protect your personal data and CCTV footage from unauthorized access, alteration, or disclosure. Our website uses encryption (SSL) to protect your payment and personal information during transmission.

However, no method of electronic storage or transmission over the Internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist with the delivery of our products, services, and website operations (e.g., payment processors, hosting providers, or installation technicians). These service providers are required to protect your information and only use it for the purposes for which it was provided.
  • Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights, property, or safety, as well as the rights, property, or safety of others.
  • CCTV Footage: Footage recorded by our CCTV systems is generally used for surveillance and security purposes. We may disclose footage to authorized personnel or law enforcement agencies if required by law or if it is necessary to investigate incidents or security breaches.

5. Data Retention

We retain your personal information and CCTV footage for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or for business purposes. CCTV footage will typically be stored for [X] days before being deleted, unless otherwise required for security or legal reasons.